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Common Questions
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Q. Is there a way for me to keep up with updates to the website?
A. Yes! You can follow us on Twitter and receive notifications on important updates to the website such as news & events, or whenever new features are added. You can also follow us by clicking the Twitter icon at the top of any page. If Twitter is not for you, you can always visit the what's new page where you'll find a list of the latest and previous updates. A link to this page is also available in the home page.
A. Yes! You can follow us on Twitter and receive notifications on important updates to the website such as news & events, or whenever new features are added. You can also follow us by clicking the Twitter icon at the top of any page. If Twitter is not for you, you can always visit the what's new page where you'll find a list of the latest and previous updates. A link to this page is also available in the home page.
Q. I received a violation notice and have corrected the issue. What do I do now?
A. Once you have corrected any violation(s), you must notify management in writing via mail or by submitting this notification form. Failure to do so will result in additional notices being issued until you inform management that you have cured the violation(s).
A. Once you have corrected any violation(s), you must notify management in writing via mail or by submitting this notification form. Failure to do so will result in additional notices being issued until you inform management that you have cured the violation(s).
Q. Who is our management company? What are their hours?
A. Our management company is Courtesy Property Management. Their business hours are Monday thru Friday 9am to 5pm, except holidays.
A. Our management company is Courtesy Property Management. Their business hours are Monday thru Friday 9am to 5pm, except holidays.
Q. Can I pay my dues in any way other than writing out a check every month?
A. You can sign up for Automated Payments (ACH) and have your dues withdrawn from your checking account automatically every month. Just fill out the Authorization Form and submit it to management. If Automated Payments are not for you, we can also process your payments online.
A. You can sign up for Automated Payments (ACH) and have your dues withdrawn from your checking account automatically every month. Just fill out the Authorization Form and submit it to management. If Automated Payments are not for you, we can also process your payments online.
Q. I have visitors coming to my home. Where can they park?
A. For the south side, visitors can park at the property and outside of the community on the grassy area designated as visitor parking. For the north side, visitors can park on the area designated as parking. Parking is allowed in the property on the driveway or garage only. No parking is permitted on the street / right of way or grass including the homeowner's lot.
A. For the south side, visitors can park at the property and outside of the community on the grassy area designated as visitor parking. For the north side, visitors can park on the area designated as parking. Parking is allowed in the property on the driveway or garage only. No parking is permitted on the street / right of way or grass including the homeowner's lot.
Q. When is the garbage collected? What about recycling?
A. Regular garbage collection is Mondays & Thursdays. Recycling is collected every other Monday. For more information visit the Waste & Recycling page.
A. Regular garbage collection is Mondays & Thursdays. Recycling is collected every other Monday. For more information visit the Waste & Recycling page.
Q. My garbage / recycling bin is damaged. How can I get a replacement? What if I need an extra bin?
A. If you need a bin replaced, or need to purchase new bins, you may do so by calling 311.
For more information on how to request replacement bins visit the Waste & Recycling page.
A. If you need a bin replaced, or need to purchase new bins, you may do so by calling 311.
For more information on how to request replacement bins visit the Waste & Recycling page.
Q. My home needs to be repainted but I'm not sure how to proceed. What should I do?
A. First you need to pick an approved color! You can visit the exterior color scheme page and browse thru the approved color pallet samples. Each sample contains a paint code to be used as reference when purchasing the paint. Once you're set on a color, you need to submit the architectural modification form in order to secure approval from the association before you begin. If you decide to use the association's pre-approved colors, you may use the pre-approved exterior paint form to expedite your project.
A. First you need to pick an approved color! You can visit the exterior color scheme page and browse thru the approved color pallet samples. Each sample contains a paint code to be used as reference when purchasing the paint. Once you're set on a color, you need to submit the architectural modification form in order to secure approval from the association before you begin. If you decide to use the association's pre-approved colors, you may use the pre-approved exterior paint form to expedite your project.
Q. I would like to paint my driveway as well. Is there a list of approved driveway colors?
A. Yes! Just visit the driveway color scheme page and browse thru the approved colors. Don't forget to submit the architectural modification form or the pre-approved exterior paint form if using the association's pre-approved colors before you begin.
A. Yes! Just visit the driveway color scheme page and browse thru the approved colors. Don't forget to submit the architectural modification form or the pre-approved exterior paint form if using the association's pre-approved colors before you begin.
Q. What do I do when I see that the entrance or exit gate is malfunctioning?
A. You can visit the services page and submit the form "Report Common Issues to Management", or you can call or email management directly.
A. You can visit the services page and submit the form "Report Common Issues to Management", or you can call or email management directly.
Q. My PIN number is not working, what do I do?
A. You can visit the services page and submit the form "Main Gate Changes / Replacements" (select "PIN Access Code" from the drop down menu), or submit the main gate form via regular mail. You can also call or email management directly.
A. You can visit the services page and submit the form "Main Gate Changes / Replacements" (select "PIN Access Code" from the drop down menu), or submit the main gate form via regular mail. You can also call or email management directly.
Q. I want to add or change my phone number in the directory callbox, what do I do?
A. You can visit the services page and submit the form "Main Gate Changes / Replacements" (select "Add / Change Directory Phone" from the drop down menu), or submit the main gate form via regular mail. You can also call or email management directly.
A. You can visit the services page and submit the form "Main Gate Changes / Replacements" (select "Add / Change Directory Phone" from the drop down menu), or submit the main gate form via regular mail. You can also call or email management directly.